Virtual Veterinary Receptionist Service

Our team of virtual veterinary receptionists can support your practice by taking phone calls and managing administrative tasks during hectic periods, allowing for your front-of-house team to focus on dealing with face-to-face customers.

 

Contact Us
Virtual PA in Cambridge and Newmarket

UK-based

On-demand support

 Flexible plans

No Contracts

Your virtual veterinary receptionist

To help you and your veterinary practice operate efficiently

  • Call Handling

    Call Handling

    We can answer your phones as a member of your team, representing your practice in a professional manner. Whenever you’re rushed off your feet, you can rely on Purple Haze to step in.
  • Diary Management

    Diary Management

    We can manage appointments, cancellations and send reminders to your customers using your management system, or we can set you up on a system that works for you.
  • Admin Tasks

    Admin Tasks

    There’s no need to get bogged down with admin tasks, we can handle those too! From data entry to managing emails and dealing with repeat prescriptions, we’re here to lighten the load.

Hire a Purple Haze virtual assistant from just £25 per hour!

Purple Haze veterinary receptionist service

We provide a professional and friendly telephone service ideally suited for the Veterinary sector. We understand the need to be caring, sympathetic, understanding and methodical, with emphasis on attentional to detail.
We can provide you with specialist support overseeing all of the technical duties, aiding your front-of-house staff to spend more time with your clients and their pets.

Specialist training and expertise allows us to support you and become part of the team. We are familiar with various veterinary software packages and can oversee all appointment booking that needs to be done over the telephone.

Inbound call handling

Our highly responsive team are ready to go when you are. For starters, you’ll be given your own unique DDI number. This routes your calls to our operators and our software which “pops” on the advisor’s screen and ensures they are correctly answering on your behalf when they pick up.

  • Sales – for example, pet food
  • Processing payments
  • Diary bookings and appointment booking
  • General enquiries such as opening hours
  • Patching through emergency calls
  • Never miss another call – overflow answering
  • Dealing with repeat prescriptions.

Research has shown that over 70% of callers don’t leave a voicemail. Your Purple Haze team will answer every call on your behalf to ensure each caller to your business is treated in a friendly, professional manner and doesn’t end up taking their business to a competitor.

A transparent service that you control

  • All of our operators are individually trained and mentored to deal with every detail of customer service
  • We can quickly authorise secure credit card payments
  • Each week and month you will receive reports detailing your call statistics
  • Reports are bespoke to you, with standard reporting including the length of calls, out of hours calls and who answered the call.

At Purple Haze we believe that outsourcing customer support is vital to the continued success of our business and our client’s businesses. From order taking to aftercare, customer support enquiries to complaint handling, our inbound call team work hard at achieving customer excellence, not just customer service. With a constant focus on training, coaching and development, we work closely with our clients to ensure that we become their brand ambassadors – a friendly, mature and experienced customer-facing partner.

Our services include

  • Dedicated advisor
  • Response handling
  • Customer support
  • Order fulfilment services
  • Order taking and processing payments
  • Complaint handling
  • Customer services
  • Data processing/capture
  • Order queries
  • Product support
  • Email
  • Social media management
  • Live chat
  • 8 am – 6 pm Monday to Friday;
  • Out of hours, weekend or overflow cover available.

What they’re saying about our virtual services

Testimonial for Purple Haze by Just Eat
Purple Haze supports us with the customer service elements of the online shop we provide to our 28,000 restaurant partners in the UK. The team has a fantastic rapport with our restaurant partners, answering their queries and requests professionally and efficiently. Purple Haze provides an excellent service and we wouldn’t hesitate to recommend its e-commerce support offer.

Just Eat

Testimonial for Purple Haze by The Helpful Things Company
We have been using Purple Haze since the inception of our online business and it has been an absolute pleasure to work with them throughout. Our customers often comment on the professionalism and friendliness of how our calls are handled and the team are more than willing to offer additional services such as order fulfilment and returns processing. Highly recommended.

The Helpful Things Company

Testimonial for Purple Haze by Vesternet
Reliable and efficient! Having Purple Haze UK take care of the day-to-day operational aspects of our e-commerce business has been nothing short of a godsend. The PH folks go the extra mile and have met many challenges thrown their way, head on and always with positive resolution. Vesternet, would like to thank the Purple Haze team for their continued support, allowing us to focus on alternate areas of the business in the knowledge that our customers are in capable hands.

Vesternet