Telephone Answering for Care Homes

We provide a professional and friendly telephone answering service, ideally suited for the Care Home sector.


Contact Us
Virtual PA in Cambridge and Newmarket



NHS Compliant


We provide a professional and friendly telephone answering service, ideally suited for the Care Home sector. We understand the need to be caring, sympathetic, understanding and methodical, with the emphasis on attention to detail. The Purple Haze team have medical experience, meaning we have a deeper understanding of the service you provide and how we can support you fully.

Confidentiality is something we take extremely seriously. We are NHS compliant and all of our records are secure so you never have to worry about their safety.

We will ensure:

  • Every call is answered;
  • We manage your diaries;
  • Full cover for staff holiday and sick leave;
  • We distinguish between urgent calls, general enquiries and sales calls.

Research has shown that more than 70% of callers don’t leave a voicemail. Your team at Purple Haze will answer every call on your behalf to ensure each caller is treated in a friendly, professional manner and doesn’t end up taking their business to a competitor.

Is your care home missing out on enquiries?

Missed telephone calls mean that your care home is losing out on valuable enquiries. We help capture every enquiry whilst ensuring that you provide your patients with fantastic customer service and, more importantly, Purple Haze help you to grow your care home.

Do you need help managing your diary

We will take calls, book appointments and enter the details into your own personal diary. This allows you to view any appointments in real-time and make your own appointments without the risk of double bookings.

How do I get started?

It’s easy – simply enter your details on our contact page and we will give you a call to explain how to start using the service. Alternatively, you can call 01638 741079.

Hire a Purple Haze virtual assistant from just £25 per hour!

What they’re saying about our virtual services

Testimonial for Purple Haze by Just Eat
Purple Haze supports us with the customer service elements of the online shop we provide to our 28,000 restaurant partners in the UK. The team has a fantastic rapport with our restaurant partners, answering their queries and requests professionally and efficiently. Purple Haze provides an excellent service and we wouldn’t hesitate to recommend its e-commerce support offer.

Just Eat

Testimonial for Purple Haze by The Helpful Things Company
We have been using Purple Haze since the inception of our online business and it has been an absolute pleasure to work with them throughout. Our customers often comment on the professionalism and friendliness of how our calls are handled and the team are more than willing to offer additional services such as order fulfilment and returns processing. Highly recommended.

The Helpful Things Company

Testimonial for Purple Haze by Vesternet
Reliable and efficient! Having Purple Haze UK take care of the day-to-day operational aspects of our e-commerce business has been nothing short of a godsend. The PH folks go the extra mile and have met many challenges thrown their way, head on and always with positive resolution. Vesternet, would like to thank the Purple Haze team for their continued support, allowing us to focus on alternate areas of the business in the knowledge that our customers are in capable hands.