Testimonials

If you would like to join our group of happy customers then please get in touch. We'd love to hear about your business and discuss ways in which we can help increase your productivity and customer service levels.

 

Contact Us
Virtual PA in Cambridge and Newmarket

Telephone: 01638 741079

Mobile: 07800 575754

8:00am to 6:00pm

Monday to Friday

Pro-actions Business Coaching & Support Ltd

We run free business seminars across the South East and decided to use Purple Haze to manage the administration of these events. Prior to this our Coaches, Regional Directors and central support staff would be tasked with this. Inevitably, this work impinged on their time, getting in the way of client work and Business Development.

We met with Tracey and she reviewed our process maps, suggested improvements and agreed on a timeline to take over this workstream.

The changeover went very well and Purple Haze quickly built up a great working relationship with our Regional Directors. They contacted us quickly to sort out any issues and the whole process feels much smoother. Our attendee numbers have increased and the feedback from our potential clients has improved.

Knight Property Management Ltd

We have been using Purple Haze for approximately four months and we have been exceptionally pleased with the service they have provided. To begin with we just asked them to take the overflow of calls when there wasn’t going to be anyone in the office. We had reservations as we previously had a similar arrangement with another company providing a telephony service, but were severely let down as they frequently made mistakes and didn’t pass on the messages, however, we are very pleased to say that we have not had any problems with Purple Haze.

Tracey came and had a chat with us initially and we explained how important it is that anyone who calls us is treated with respect and efficiency. Tracey totally understood our needs and has fulfilled her promise to provide a service that treats people who call us as we would wish.

Since then we have extended the service Purple Haze provides to include taking tenants’ details and passing on other information, we would not have done this unless we were totally confident that the team at Purple Haze were up to dealing with prospective tenants in a polite and capable manner, it is, after all, our reputation that is on the line.

Tracey has taken the time and trouble to ensure that the team she has built around her are well trained and reliable and she is always available to discuss any queries or changes that we would like to make. I am pleased to say that we are very satisfied with the service Purple Haze provides and we can recommend them without hesitation. We will be continuing to use their services for the foreseeable future.

Risk Audit, City of London

My company, Risk Audit, decided it was time to outsource our administrative and operational functions to a group of dedicated experts who were totally incentivised to do the job properly. I would highly recommend Tracey Hayes and her team. Tracey supported us fully as we transitioned the administration and operations supporting our City of London recruitment and training businesses.

Three months down the line in March 2011, we now have a more efficient, cost-effective, variable cost model, which allows us to grow the business knowing that costs will only grow as our income grows. I would also point out that Tracey’s team have demonstrated strong people management skills in dealing with my own staff as well as providing a very client-focused attitude in keeping my own customer base content.

JS Seddon Ltd

Tracey has been able to very quickly understand the broad principles of my business; ask probing concise questions and undertaken all the tasks requested and much more. She has received and handled all tasks with amazing efficiency and courtesy, and has truly become an amazing asset to our company and comes highly recommended.

She has the initiative to identify additional areas of work she can take on, requiring minimum input from me, thus providing me and my team with more valuable time. Tracey brings a very positive, friendly and uplifting attitude which makes work enjoyable and fun.

Good service is hard to find these days and Tracey provided the best possible service to us at a reasonable price. I highly recommend Tracey if you know you can’t do it all and you need additional assistance to create more free time to concentrate on what really matters in your business.

Fletcher Thompson

I use the Purple Haze team for a variety of tasks, whether its credit control, mailshots or newsletters. What I like most is how it just happens. I don’t need to chase regular tasks if anything; I get chased to provide additional information to get the job done. Tracey is extremely professional and this has filtered down to the team she has working for her. I would recommend to anyone that has any admin tasks that are getting in the way of you getting fee earning work done, to contact Tracey and let her free up your precious time.

Siobhan Costello

I went to Purple Haze to have a newsletter and flyer designed without any idea of what I wanted. Tracey handed me into the capable hands of Frances, the office manager who took my unstructured thoughts and created a fantastic newsletter template and flyer in a matter of days. I felt like I was at the centre of Frances’ universe at that time. She produced drafts quickly, gave useful advice and guided me effectively towards my goal. Her customer service was second to none. And this ethos runs through Tracey’s team from the top-down as everyone I speak to is polite, efficient and makes me feel that I am important to them. I am delighted with the results and would recommend Purple Haze in an instant.

Bierce Technical Services Ltd

The scale of the event compared to previous years was a testament to the effort they had put into coordinating the promotion of the Business Fair. Their organisation prior to the event and on the day could not be faulted. We were always kept up to date with what was going on; stand areas had everything within them delivered on time and as promised, plus nothing was ever too much trouble for the team.

Tracey, Lynne and the team were highly visible throughout the day during the show and were always on hand to provide advice to any queries and help resolve any issues – all of which was carried out with a smile. Overall it was a great job, done well and in a highly professional manner.

If you are looking for a professional organisation to effectively promote and run an event we would not hesitate to recommend Purple Haze.

Beacon Financial Ltd

Being a busy Independent Financial Adviser means I can’t always spare the time needed to make repeated phone calls to clients. This activity also doesn’t warrant a full-time telephone assistant so you can appreciate how happy I was when Tracey came along to assist me. I gave Tracey the list of clients to contact; she got on with the job – and Hey Presto! Over a two week period, I was back in touch with clients, some of whom have not been seen for over two years.

The amount of extra business I concluded from this exercise has far outweighed the cost of Tracey’s very reasonable charges. I have no hesitations in recommending Purple Haze to my colleagues, or anyone else who needs administrative or secretarial work doing without all the overheads of employing a permanent member of staff. Here’s to the next campaign and thank you again so much.

Qualitair Aviation Group Ltd

In 2008 during my start at Qualitair, being located in mainland Europe, Tracey played an instrumental role to get me swiftly up-to-speed with all related Company, Client & Authority and Associations related matters. Without her pro-active support, as I’m working outside our head office, we would not have been so successful in achieving our business development plans in general.

Tracey’s professional support in setting up and developing new country offices and client approaches, for example in; Germany, Switzerland, Middle-East and India, has been highly appreciated. Other duties completed by Tracey included Marketing and Sales documentation through to organising events, all to the full satisfaction of our company.

I can highly recommend Tracey Hayes for any PA duties.

 

Sapien IT

The team at Purple Haze are always there to handle telephone calls, raise invoices and other important tasks for my business. They grasp the most complex tasks with ease and always produce fantastic results.

Hire a Purple Haze virtual assistant from just £25 per hour!

What they’re saying about our virtual services

Testimonial for Purple Haze by Just Eat
Purple Haze supports us with the customer service elements of the online shop we provide to our 28,000 restaurant partners in the UK. The team has a fantastic rapport with our restaurant partners, answering their queries and requests professionally and efficiently. Purple Haze provides an excellent service and we wouldn’t hesitate to recommend its e-commerce support offer.

Just Eat

Testimonial for Purple Haze by Vesternet
Reliable and efficient! Having Purple Haze UK take care of the day-to-day operational aspects of our e-commerce business has been nothing short of a godsend. The PH folks go the extra mile and have met many challenges thrown their way, head on and always with positive resolution. Vesternet, would like to thank the Purple Haze team for their continued support, allowing us to focus on alternate areas of the business in the knowledge that our customers are in capable hands.

Vesternet

Testimonial for Purple Haze by Pretty Small Shoes
Deciding to outsource our telephone answering service to Purple Haze has been so easy and hassle-free. Not only do the team at Purple Haze do a great job with answering our calls and dealing with our customers, but they were also so supportive with getting us set-up and are quick to respond to any issues as they arise – they’ll even call customers back to update them on their queries!  I would highly recommend the Purple Haze team to other businesses looking for a friendly yet professional and reliable telephone or admin service.  

Pretty Small Shoes