Telephone Answering Service UK

We’ll look after your calls as if we’re based in your office. We’ll impress your customers with a polite telephone manner and help you to maintain a professional image. Our Virtual Receptionists can arrange meetings and make calls on your behalf too.

Telephone Answering and Call Handling

Welcome calls

Message taking

Diverted calls

Out of hours calls 

How our call answering service works

If you do not already own and manage a business telephone line, we can set this up for you. Pick a regional, national or freephone number and make it your own.

PH Step 1

Divert your calls

We will issue you with a dedicated number to divert all your calls to. You can divert your landline, mobile and Skype calls through to us.

PH Step 2


All calls that come through on your dedicated line will be answered in your company name and follow your pre-set call instructions.

PH Step 3


We will then send an email or SMS notifying you of the message.  If you would like us to return the call, simply let us know how you would like us to respond.

Don't miss important leads or enquiries

As a busy business owner, it’s impossible to man your phone 24/7. Attending meetings, taking breaks and being on the ‘other’ line, means you could miss important calls from prospective customers. Furthermore, failing to answer calls in a timely manner is likely to frustrate your existing customers.  Lean on the team at Purple Haze and never miss a call again!

Virtual Secretary
Telephone answering assistant

Avoid interruptions to your day

Being interrupted by unscheduled calls can be very disruptive to your work flow. You can easily lose focus and become stressed as you run out of time to meet that all-important deadline, which is unnecessary. Simply divert your calls to us. You can be productive and get on with other important aspects of running your business, whilst we take care of the phones!

FreeTry for free

£ 0.00

2 week trial
  • £0.99 per call (up to 3 mins) £0.40 per min after
  •  Weekly charge FREE
  • Call answering FREE
  • Email delivery FREE
  • Sales/junk calls FREE
Enquire Now

EssentialPay As You Go

£ 30.00

Per Month
  •  £0.99 per call (up to 3 mins)
  •  £0.40 per min after
  • Dedicated number
  • No set up charges
  • No cancellation fee
  • No minimum contract
  • Free voicemail
  • Daily call summary
  • Dedicated assistant
Enquire Now

Tailored Bundle Packages

£ 75+

Per Month
  • Suitable for high call volume
  •  Reduced call costs
  • Dedicated team
  • Bonus credit
  • Detailed reporting
Let's talk

Prices do not include VAT. We only ask for 30 days notice to cancel.

A transparent service you control

All of our customer service advisors are individually trained and mentored to deal with every detail of customer service. Each month you will receive reports detailing your call statistics; including length of call time, out of hours’ calls and who answered the call.

What they’re saying about our services

“We have found an excellent partner in the Purple Haze team. They are all professionals and do an excellent job in answering our calls and responding to customer queries. We are really happy with their service and can’t recommend them highly enough.”


“We have been using Purple Haze since the inception of our online business and it has been an absolute pleasure to work with them throughout. Our customers often comment on the professionalism and friendliness of how our calls are handled and the team are more than willing to offer additional services such as order fulfilment and returns processing. Highly recommended.”

Phillip WattThe Helpful Things Company

“Purple Haze supports us with the customer service elements of the online shop we provide to our 28,000 restaurant partners in the UK. The team has a fantastic rapport with our restaurant partners, answering their queries and requests professionally and efficiently. Purple Haze provides an excellent service and we wouldn’t hesitate to recommend its e-commerce support offer.”

Tracy BagnallJust Eat

“The team at Purple Haze are always there to handle telephone calls, raise invoices and other important tasks for my business. They grasp the most complex tasks with ease and always produce fantastic results.”

Stuart TurnerSapien IT

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