Telephone Answering Service UK

Stop missing calls and losing business! Purple Haze’s phone answering service is the ideal solution – we’ll look after your calls as if we’re based in your office, impress your customers with a polite telephone manor and help you to maintain a professional image. Our Virtual Receptionists can arrange meetings and make calls on your behalf too.

Telephone Answering and Call Handling

Welcome Calls

Message Taking

Diverted Calls

Out Of Hours Calls 

 Call Answering Service Charges

The rate for our business answering service follows the same, no-nonsense approach as the rest of the Purple Haze business. We have one price, billed monthly, allowing you to control the expense and manage your budget.

Telephone Answering Rates

Prices do not include VAT. We only ask for 30 days’ notice to cancel.

Call Handling UK

Additional costs will apply. Please contact us for more details and we’ll be happy to sort out a comprehensive package for you.

Inbound call handling

You will be given your own unique DDI number. This routes your calls to the customer service advisors, who then answer on behalf of your company.

A transparent service you control

All our customer service advisors are individually trained and mentored to deal with every detail of customer service. Each month you will receive reports detailing your call statistics; including length of call time, out of hour’s calls and who answered the call.

Call us now on 01638 741079

What our clients say about our virtual answering service…

Just Eat

Tracey Bagnall says: 

Purple Haze supports us with the customer service elements of the online shop we provide to our 28,000 restaurant partners in the UK. The team has a fantastic rapport with our restaurant partners, answering their queries and requests professionally and efficiently. Purple Haze provides an excellent service and we wouldn’t hesitate to recommend its e-commerce support offer.

David Bell says:   

Reliable and efficient! Having Purple Haze UK take care of the day-to-day operational aspects of our e-commerce business has been nothing short of a godsend. The PH folks go the extra mile and have met many challenges thrown their way, head on and always with positive resolution. Vesternet, would like to thank the Purple Haze team for their continued support, allowing us to focus on alternate areas of the business in the knowledge that our customers are in capable hands.

The Helpful Things Company

Phillip Watt says:   

We have been using Purple Haze since the inception of our online business and it has been an absolute pleasure to work with them throughout. Our customers often comment on the professionalism and friendliness of how our calls are handled and the team are more than willing to offer additional services such as order fulfilment and returns processing. Highly recommended.

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