Frequently Asked Questions

If you’re looking for virtual business support and considering working with Purple Haze, then you probably have a few questions. We’ve created a list of the most commonly asked questions below, but if the answer to the question you’re looking for isn’t there, please get in touch.


Contact Us
Virtual PA in Cambridge and Newmarket

£25 per hour

No Contracts

8:00am to 6:00pm

Monday to Friday

Your questions about Virtual Assistants answered…

What sort of tasks can a Purple Haze Virtual Assistant do for me?

Purple Haze Virtual Assistants are experts in handling almost every kind of business and personal task – in fact, we challenge you to find one they can’t handle! You’ll find a list of typical tasks on this page but if you have something specific in mind, the best thing to do is to contact us.

How much will my Virtual Assistant cost?

All our services carry the same hourly fee of £25/hour and you only pay when your task is completed to your satisfaction.

How will my Virtual Assistant get to know me?

We use a combination of phone, email, video call and, if you have the time, face to face meetings. At the start of our relationship, your Virtual Assistant will ask you a range of questions, specially designed to enable us to learn about you.

Can I meet my Virtual Assistant?

Yes, we encourage it! Our offices are easily accessed and you can meet your Virtual Assistant, explore our office and meet other members of our support team.

How do you assign my Virtual Assistant to me?

We carefully match you and your business to the member of our team. We look at your personality, the workload and type of tasks required and map your requirements against our people, their skills and personalities.

Will my Virtual Assistant be working for other clients too?

Yes, each Virtual Assistant works for a small number of other clients. This allows us to offer you increased flexibility, so you only pay for what you use; there is no salary, no contracted hours – just a dynamic resource that you can call upon when you need help. We are proud of our professionalism, we have strict data security and confidentiality measures in place for your peace of mind.

How can I communicate with my Virtual Assistant?

You can communicate with your Virtual Assistant in a wide variety of methods, including telephone, email, through our website, text, post, messenger and Skype.

When can I contact my Virtual Assistant?

Our working hours are 8:00 am to 6:00 pm, Monday to Friday. You can make direct contact during the above times and 24-7 via email.

Will my information remain confidential?

We take client confidentiality very seriously. We are registered with the Information Commissioner and comply with the Data Protection Act. In addition, our terms and conditions offer you complete protection and we can sign a comprehensive Non-Disclosure Agreement if required.

How much access do I get to my Virtual Assistant?

As much as you need – your Virtual Assistant is available any time during normal office hours. The idea is that they ‘feel’ just like a member of your team (i.e. you can contact them whenever you like) but only pay when they are actually working on a task for you.

What happens if my Virtual Assistant goes on holiday?

Your service will continue. Your Virtual Assistant works in a small team and when one member goes on holiday, colleagues from within that team will provide cover, completing your tasks on their behalf.

What happens if my Virtual Assistant is sick?

Your service will continue. Unexpected sickness happens to us all from time to time, but because your Virtual Assistant works within a small team you’ll find there is always someone who is able to help.

How do I build a relationship with my Virtual Assistant?

Whilst you’re not in the same office, technology makes it incredibly easy to connect, getting to know and trust your Virtual Assistant. We also encourage regular catch-up sessions (on the phone, video call or at our offices) to help create a strong and long-lasting relationship with your Virtual Assistant.

My business is complicated, how will you understand it?

The short answer is – try us! We’ve helped hundreds of business owners with a wide variety of businesses, ranging from simple to extremely complex. Purple Haze Virtual Assistants are experts at quickly understanding the most complicated of business requirements.

I’ve never done this before, will you be able to help me?

Yes, in fact, many of our clients have never used a service like this before. When you join, you’ll be introduced to Tracey Hayes, our Company Director, who’ll help you get the most from the service.

Cost, contracts and how to try the service

How much does it cost?

We charge a single “all-inclusive” hourly rate and you only pay when your Virtual Assistant completes a task for you.

Is there a long-term commitment or contract?

There are no long-term commitments! We offer a simple, short, rolling contract that enables you to cancel your service at any time, by giving us notice.

Are there any hidden costs?

Almost everything is included in our hourly rate, including outbound telephone calls we make on your behalf and most consumables (like paper). Sometimes, for example, if you need us to print lots of pages, we might ask you to pay for consumables in addition to this.

Getting started, software and data security

How do I get started?

It’s easy – simply enter your details on this page and we will give you a call to explain how to start using the service. Alternatively, you can call 01638 741079

How long does it take to get set up?

Once we’ve had a chat about your requirements and you’ve decided to go ahead, we can generally establish your account and assign your Virtual Assistant within 48 hours.

How can you answer my telephone calls?

Your Virtual Assistant will assign you a special telephone number and explain how to divert your calls to it permanently, when you’re busy or when you’re out. Our special software means that your Virtual Assistant can see the call is for you and greet callers appropriately.

How is my sensitive data stored?

We take data security very seriously. We are fully PCI Compliant and have multiple data security measures in place, including industry-standard firewalls with 256-bit encryption and a secure file storage.


You pay a simple hourly rate, only when your Virtual Assistant works on a task for you. There are no salaries, taxes or office costs and you don’t pay for time spent making tea or gossiping.

• One simple, all-inclusive hourly rate;
• Only pay for time spent working on your tasks;
• Billing in 15-minute increments; no rounding up to the nearest hour.

Request our latest pricing – enter your details on our contact page and we’ll send you our latest pricing information.

Your data is safe: we will never rent, sell, give or otherwise share your data with anyone.

The benefits of using a Purple Haze Virtual Assistant really stack up when you compare it to recruiting an employee, even part-time.

There are massive cost savings to be made because there is no salary to pay – just an hourly rate when your assistant works on a task for you.

How do I get started?

It’s easy. Simply enter your details here and we will give you a call to explain how to start using the service. Alternatively, you can call 01638 741079.

Hire a Purple Haze virtual assistant from just £25 per hour!

What they’re saying about our virtual services

Testimonial for Purple Haze by Vesternet
Reliable and efficient! Having Purple Haze UK take care of the day-to-day operational aspects of our e-commerce business has been nothing short of a godsend. The PH folks go the extra mile and have met many challenges thrown their way, head on and always with a positive resolution. Vesternet would like to thank the Purple Haze team for their continued support, allowing us to focus on alternate areas of the business in the knowledge that our customers are in capable hands.


Testimonial for Purple Haze by Just Eat
Purple Haze supports us with the customer service elements of the online shop we provide to our 28,000 restaurant partners in the UK. The team has a fantastic rapport with our restaurant partners, answering their queries and requests professionally and efficiently. Purple Haze provides an excellent service and we wouldn’t hesitate to recommend its e-commerce support offer.

Just Eat

Testimonial for Purple Haze by The Helpful Things Company
We have been using Purple Haze since the inception of our online business and it has been an absolute pleasure to work with them throughout. Our customers often comment on the professionalism and friendliness of how our calls are handled and the team are more than willing to offer additional services such as order fulfilment and returns processing. Highly recommended.

The Helpful Things Company