The customer experience is what makes or breaks an e-commerce website - and that doesn't just depend on the quality of your software. Because even with the very best software,…
TraceyJuly 10, 2019
Welcome to our blog
A hub of tips to help entrepreneurs and busy business owners work smarter, not harder!
Think back ten years. Can you remember some of the things we take for granted now that simply weren't around? There are quite a few - and some may surprise…
TraceyMay 29, 2019
Why do you need someone you can happily call 'your VA'? Well, perhaps you don't. You're a capable, energetic person. You can do it all yourself. There's a skill you…
TraceyApril 8, 2019
Documents? Mostly they aren't sexy, and they're certainly not exciting. But every business needs them. And what do we mean by 'documents'? Think terms and conditions. Letters of agreement. Manuals…
TraceyMarch 18, 2019
So what does a Virtual Assistant actually do? Yes, of course they'll answer the phone. But that's just the beginning. Because it's only taken us a few minutes here in…
TraceyFebruary 4, 2019
Have you considered outsourcing to a virtual assistant, but wondered if it's really right for you? Many people hesitate - with good reason. Why? Because you absolutely should think twice…
TraceyJanuary 18, 2019
Are you already fed up with Christmas? We all moan about the annual deluge of Christmas ads, especially when they start in August. But for many businesses the last quarter…
TraceyDecember 18, 2018
If you think live chat is a little gimmicky, it may be time to think again... Fair enough, it did used to be irritating. The little pop-up that wouldn't…
TraceyNovember 21, 2018
Is your website doing its job? Perhaps that isn't a question you've considered. If your business is doing well, then checking on the website may well not be at…
TraceyOctober 25, 2018
Making the most of email communication for business... As noted in an earlier post, most of your clients and potential clients still prefer you to contact them by email.…
TraceySeptember 26, 2018
On any e-commerce website, email marketing is your friend. It's still, indisputably, the best way to keep in touch with your customers, retain them, and generate new sales. And, surprisingly,…
TraceySeptember 26, 2018