You’ve taken the plunge. You’ve decided to hand over work you don’t want to do to someone else. In fact, you’ve decided to outsource. To a Virtual Assistant.
Your business coach (if you have one) will applaud you. Your family (if you have one) will thank you. But now you’ll be facing several important questions. So you might want to have a few answers.
And we’d like to help. (After all, that’s what we’re here for!)
You’re the expert…
If you run your own business, then you are the expert. You know all about it. Every last detail, in fact (including your potentially unique filing system, the cryptic passwords to your spreadsheet software, and the location of the last but one tin of cat food).
And with the best will in the world, these are not things that even the most eager and able assistant will know. At least, not without being told (and writing them down).
So there’s one thing a good Virtual Assistant will need right away – before they spend a vital couple of hours getting down to all that detail.
They need you to trust them…!
…and it’s so much more than a telephone answering service
Many people think a Virtual Assistant is just someone who answers the phone – rather like a human answering machine.
‘Oooh, I’m afraid he’s not here.’
‘But this is his office, isn’t it?’
‘Well… I could take a message, if you like…?’
Face it, a machine would be a lot cheaper. And just as (in)effective.
A real Virtual Assistant is much more than that – if they’re allowed to be, of course.
Why a machine just won’t do
A real Virtual Assistant is one who likes to see things through – from start to finish. Who doesn’t just take a message, but deals with the query. Meets the caller’s need. And does exactly what the client would have done had they answered the phone themselves. In fact a true blue superhero/ine. (Or whatever colour your branding happens to be. After all, we’re representing your business…)
‘I’ll just check that for you, sir. Yes, your order for a Mark 3 Super Obfusticator went to dispatch this morning. Marked to go first class. So you should have it tomorrow.’
Which means – for example – that owners can happily take a holiday in the knowledge that their business will run very efficiently. And without them.
Just imagine it. No annoying texts. No unwanted and worrying emails. No phone calls at odd hours – usually when you’re doing something that shouldn’t be interrupted. Like enjoying a concert. (Sorry, what did you think we meant?)
And no acid comments from your other half…
‘I swear if you don’t get off that phone this minute I’ll throw it in the pool…’
Or you could look up what to do when your phone’s been thrown in the pool…