Customer service is rated as the single most important factor in a customer’s decision to purchase. The level of that importance increases again when a second or subsequent purchase is being considered. In other words, you make sell something once because you’ve got a great product or price, but if you fail to deliver on your customer service that will be all you sell to them.
Our team will work on your behalf in a seamless and professional way that accurately reflects the impression that your brand makes online.
Your customer support desk
All Purple Haze customer support assistants are recruited on the strength of their experience and breadth of expertise, there is almost no limit to the type of support tasks they can tackle on your behalf.
- Answer Calls
- Deal with customer queries
- Offer product support
- Process orders and payments
- Log details in a support platform
- Check the status of orders
- Deal with delivery issues
- Implement your returns policy
- Monitor social media channels
So you’ve made the decision to sell your products online. You’ll have weighed up the costs in terms of website design and development, you will have tested and identified the most appropriate payment gateway and setup and online bank account to handle your transactions. You’ve meticulously photographed and described all of your products in a clear and concise way that encourages visitors to buy from you. Is that everything?
How about when an item is damaged in transit or fails to arrive? Are you ready to take the call from an irate customer?
What if they post about it on Facebook? Or twitter? Are you monitoring your social media round the clock ready to respond in a positive way?
What happens if an item is out of stock? How promptly do you contact your customer and let them know when the product will be available again?
If someone needs to arrange a return, do you have a procedure in place? Or something as simple as a customer enquiry – are you there to answer the phones when your website traffic increases?
We make the difference
All of these factors make the difference between a successful e-commerce business and one which fails to deliver on it’s brand promises. So don’t forget to invest in your customer service infrastructure. Remember, with purple haze on your side, you can outsource this entire operation to us.
The team at purple haze will monitor your social media channels, answer your telephone calls, implement your returns policy, advice customers of stock levels and tackle any inbound customer service enquiries. All this is done in a seamless and professional manner that accurately reflects the impression that your brand makes online.