We provide a professional and friendly telephone answering service, ideally suited for the Care Home sector. We understand the need to be caring, sympathetic, understanding and methodical with the emphasis on attention to detail. The Purple Haze team have medical experience, meaning we have a deeper understanding of the service you provide and how we can support you fully.
Confidentiality is something we take extremely seriously; we are NHS compliant and all of our records are secure so you never have to worry about their safety.
We will ensure:
- Every call is answered
- We manage your diaries
- Full cover for staff holiday and sick leave
- We distinguish between urgent calls, general enquiries and sales calls
Research has shown that more than 70% of callers don’t leave a voicemail. Your team at Purple Haze team will answer every call on your behalf to ensure each caller is treated in a friendly, professional manner and doesn’t end up taking their business to a competitor.
Is Your Practice Missing Out On Appointments?
Missed telephone calls means that your practice is losing out on appointments. We help capture every appointment opportunity; it also ensures that you provide your patients with great customer service and, more importantly, helps grow your practice.
Do You Need Help Managing Your Diary
We will take calls, book appointments and enter the details into your own personal diary. This allows you to view any appointments in real time and make your own appointments without the risk of double bookings.